User Manuals That Increase ProfitsWhen Tom writes your user manual: (1) your customers will have a positive experience with your product, (2) you will enhance profits and reduce risk, and (3) you will purchase your new user manual at the lowest possible real cost. A user manual written by Tom: - Increases customer satisfaction
- Reduces technical support costs
- Reduces defective product claims
- Reduces risk of liability claims
- Increases the sale of spare parts and accessories
- Enhances the image of your product and company
User Manuals That Cost Less The real cost of an outsourced user manual includes the quoted price plus hidden costs: (1) staff time for knowledge transfer, technical reviews, and project management, and (2) document maintenance and printing over time. Tom lowers hidden costs by working independently and accurately:
- Reading all engineering drawings for knowledge transfer
- Editing your 2D and 3D drawings with 3D software to free engineers from the documentation process
- Creating user manuals—even complex ones—using Microsoft® Word so your staff can easily maintain and reuse the content
- Minimizing content to reduce development and printing costs
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User Manuals That Are Best-In-Class
You can have user manuals as good as GE, BMW, and Pall Biopharmaceuticals. Tom has written user manuals for these great companies and many more. His user guides have won awards three years running in peer review competitions held by the Society for Technical Communications. He holds a M.A. Degree in journalism and has been a freelance writer for 18 years. He can see your product through the eyes of your customers and provide you with a profit-raising, best-in-class user manual at the lowest real cost.
Help Any Way You Want
Tom can meet your urgent needs for a user manual now or your longer-term desires for continual improvement several ways: - Emergency help now during a peak period. Off-load writing tasks from your engineers so they can meet the project deadline.
- You can hire Tom two days a week over a quarter to remake your documentation set into best-in-class. Lead your industry. Make the quality of your documentation a selling point.
- Tom can partner with you long-term to learn your business and provide writing services on an as needed basis.
Minimal Risk Try Out
Hire Tom for a small project—a few hours to rewrite an old instruction sheet or a few days to create a new user guide. Nearly every customer that has hired Tom for a project has gone on to develop a long-term partnership with him because of the value he provides. Why not call for a free consultation and estimate? Call Tom at 413-297-2246.
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