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User Manuals That Increase Profits When engineering writer Tom Gajda develops your user manual, your customers have a positive user experience and your profits increase. A user manual written by Tom: Enhances customer satisfaction Reduces technical support costs Reduces defective product claims Helps protect against liability claims Increases the sale of spare parts and accessories Enhances the image of your product and company User Manuals That Cost Less The real cost of an outsourced user manual includes the quoted price plus these hidden costs: the cost of staff time for knowledge transfer and technical reviews, and the cost of document maintenance and content reuse. Tom cuts these hidden costs by: Reading all engineering drawings for knowledge transfer without staff involvement Providing technically correct first drafts to minimize review time Editing your 2D and 3D engineering drawings to free engineers from the documentation process Creating user manuals using Microsoft® Word for easy editing and reuse by your staff Minimizing content to reduce overall project and printing costs

User Manuals That Are Best-In-Class You can have user manuals as good as GE, BMW, and Pall Biopharmaceuticals. Tom writes user manuals for these great companies and many more. His user guides won awards three years running in peer review competitions held by the Society for Technical Communications. He holds a M.A. Degree in journalism and has been a freelance writer for 18 years. Few are better qualified to see your product through your customer's eyes and deliver a profit-enhancing, best-in-class user manual at the lowest life cycle cost. Help Any Way You Want Tom can meet your urgent need for a user manual now or he can meet your desire for long-term continual improvement.    Emergency help now during a peak period. Off-load writing tasks so your engineers can meet the deadline.   Hire Tom part-time for a couple of months to remake your documentation set into best-in-class. Partner with Tom long-term. He can provide writing services on an as needed basis. Free Consultation and User Guide Assessment Let Tom share his advice with your team and evaluate your existing product documentation for Free. Or hire Tom for a low risk small project—a few hours to rewrite an outdated instruction sheet or a few days to create a new user guide. Nearly every customer that has hired Tom for a project has gone on to develop a long-term partnership with him because of the value he provides. Call Tom at 413-297-2246.